We offer you a 14-day satisfied or reimbursed guarantee. If 14 days have elapsed since your purchase, unfortunately we can not offer you a refund or an exchange.
To be able to receive a return, your item must be unused and in the same state where you received it. It must also be in the original packaging.
Gift cards can not be returned.
To make a return, you must submit a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only partial reimbursement is granted: (if applicable)
* Any item that is not in its original state, that is damaged or that has some missing parts for reasons that are not due to an error on our part.
* Any item that is returned more than 14 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision on the approval or rejection of your refund application.
If your application is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or to your original payment method, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again.
Then contact your credit card issuing entity because there may be a delay before your refund is officially posted.
Then contact your bank. There is often a necessary processing time before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to email@example.com and send us your article to one of the addresses specified in paragraph “Shipping” .
If the returned item was identified as a gift at the time of purchase and if it was sent directly to you, you will receive a gift credit of equal value to that of your return. Once we have received the returned item, a gift voucher will be sent to you by mail.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first to offer it to you later, we will send a refund to the gift giver and he’ll know you returned the item.
Shipping of returns
To return a product, you must mail it to:
Departure from a UK or European region country: Korero Gear, Ste #27438, 2E Parkinson Road, Liverpool, L9 1DL (Merseyside), United Kingdom
Departure from a European Union country: Korero Gear, Suite #27438, Slevacska 476/2A, Rumburk, 40801 (Ustecky / Usti nad Labem), Czech Republic
Departure from United States: Korero Gear, Suite #AIU325, 3501 Jack Northrop Ave., Hawthorne, CA 90250, USA
Departure from Asia and Oceania region: Korero Gear, Suite #27438, Si Toi Commercial Building, 3/F, Unit B, 62-63 Connaught Road West, Hong Kong, 00000
Departure from Russia, Kazakhstan and Belarus: please contact firstname.lastname@example.org for details
Departure from countries not mentioned above: please contact email@example.com for details
It will be your responsibility to pay your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return fee will be deducted from it.
Depending on where you live, the time required to receive your traded product may vary.